The use of Ars Miniatures website and purchase products from our website are covered by the terms and conditions are explained below.
1. Prices, descriptions and availability of products.
The products in the category “Outlet” are sold depending on stock inventories. Before accepting a request will be checked for product availability. When products are sold out we will contact you to let you choose between a refund or choose an alternative product. We try to ensure that descriptions, information and prices of products are correct and accept no liability for inaccuracies, errors or omissions. Colors may vary from those shown on the website due to limitations of the Internet. In the case of the miniatures are unassembled and unpainted.
2. Taxes
Value Added Tax (VAT) is calculated according to the provisions for the European Union (EU). VAT is included in the price of the products.
* 18% (for goods)
3. Payment Methods
Customers can pay ‘on-line’ through the bank gateway Paypal.
All prices are in Euro (€) and in the case of transactions outside of Spain the prices will be converted by the companies of their debit cards at current exchange rates.
4. Product Delivery
Orders are sent by mail (receipt of packages ranging from 3 to 5 business days). The products normally be sent within 3 working days (maximum) to the address you indicated. We will notify you if your products can not be sent in these 3 days and we depend on the availability of products. Delivery times provided are estimates based on the availability of items and the normal delivery time.
5. Shipping
If the order is less than 100 € shipping is free. For orders below the cost is calculated based on the weight of the product subject to changes requested by the Post Office management.
6. Cancellation and return of goods
We want all our customers are happy with the service and products. Our policy of ‘return without complaint’ means that if for some reason you are unhappy with your purchase you may cancel your order and return your product within a maximum of 7 days from the date of receipt, to receive your refund within 30 days after cancellation. For your refund, products must be in perfect condition and in original packaging as they have to be returned in a state that enables subsequent sales.
If for any reason you are not satisfied with your order, you within 7 working days from the date of delivery of the order, to return. (According to art. 44 of the Law 7 / 1996 of 15 January Retail Trade amended by Law 47/2002 of 19 December.)
The product should be returned as was delivered, ie unused. According to Law 47/2002 of the retail trade, can not be returned:
• Products that have been unsealed.
• Products that have tested or used and no longer be sold as new (Example: board games, collectible card envelopes, etc …).
• Products that go with packaging type “blister” or irreversible sealing can not accept never return once the product has been opened.
Shipping and collection in case of return borne by the customer. To make the refund, the product must be in perfect condition in its original packaging without breaking, in perfect condition and should NOT have been used.
Do not pay any items that we do not arrive in perfect condition and packaged in excellent condition. To make a refund, send us an email prior explaining the causes: arsminiatures@gmail.com
Never refunded a product or exchanged for another if it has been used.
In the case of missing any part of miniatures is a packed or defective, the customer must contact the manufacturer, who will send the piece at no cost.
At the time of the return is essential that the product includes a letter with your name, address, order number and the reason why the product is returned (also tell them if you want a refund or exchange). We recommend e-mail.
7. Claims.
If you have a complaint about the service or products we supply, please contact: arsminiatures@gmail.com
Phone: +34 617996770
From Monday to Friday from 10.00 to 14.00 and from 16.30 to 20.30
We acknowledge receipt of a complaint within 2 days.
Please note the time it takes to resolve the complaint.
We will keep you informed throughout the process.
8. Security
Safety is our priority and we take all precautions and measures to protect personal data ‘online’ and ‘offline’. The data that is requested when you order (including credit card information) is encrypted with SSL (Secure Socket Layer), software coding standard PayPal and banks chosen by both parties.
9. Information collection and use
We are committed to safeguarding your data and privacy. We use the information only to process orders and provide a more personalized shopping experience. We use the information we have in accordance with the provisions of the Organic Law of Protection of Personal Data (LO 15/1999). We will not sell or share your information to third parties. In the registration process or when ordering ask the following:
Your name and address
Phone Numbers
Email Address
We will confirm your personal data in the acknowledgment of the order. In the process of ordering or registering you confirm that you agree to the storage of data and the terms and conditions of this document.
10. Notification of Changes
If we change our terms and conditions, privacy policy or security, we will post an appropriate notice in our website so that our customers are notified. If we decide to use personal information differently from what we said when we picked him up, we will notify you by email and request your acceptance of the changes. We will use information in accordance with the privacy and security when picked.
11. Legal
This contract will be governed by the laws of Spain.
These terms and conditions have no effect on their consumer rights.
